Paying for Treatment

Payment Options

There are several payment options available for your pet's treatment, depending on whether you have pet insurance or not. Please note that we cannot guarantee full coverage of treatment costs by your insurance company. We recommend contacting your insurer prior to your appointment to understand your coverage and policy exclusions, and to authorise us to communicate with them on your behalf.

We highly encourage pre-authorisation as it helps both you and us to anticipate any potential gaps in insurance coverage. Kindly reach out to our reception team for support in arranging pre-approval before your appointment. It's essential to bear in mind that any payment shortfall not covered by your insurance provider becomes your responsibility and should be settled within 7 days of notification.

Direct Insurance Claims

For treatment costs exceeding £1000, we offer direct claims with most insurers. This involves us submitting the completed claim form, clinical notes, and full invoice to your insurance company, with payment made directly to us. To initiate a direct claim, please ensure you:

  • Let us know when booking your appointment you would like to make a direct claim
  • Provide us with a signed claim form or initiate a digital claim
  • Pay any applicable policy excess
  • Cover the administration fee of £36 and any insurer payment shortfall
  • Sign an Insurance Direct Claim Disclaimer

Non-Direct Insurance Claims

If your pet is insured with a company we do not directly engage with, or if the treatment cost is below £1000, we will require you to:

  • Leave a signed claim form with us or initiate a digital claim
  • Settle the full payment for the treatment on the day
  • We will then submit the completed claim form to your insurance company, who will reimburse you directly, deducting any excesses and co-payments

Direct Payment

For pets not covered by insurance for whatever reason, we request a 50% deposit of the estimated treatment cost upon admission, with the remaining balance settled upon discharge. Please note that treatment cannot proceed without payment.

We also work with a third party credit provider who can provide monthly payment plans after a credit check. Please contact us to start an application.

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